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MeCBD Privacy Policy

MeCBD and our parent company, TrueCo. Holdings, (“us”, “we”, or “our”) operates our online store as well as our mobile site, emails, newsletter, or other published or distributed information, and all other sites or apps in use by MeCBD (collectively, the “Sites”). This Privacy Policy informs you of our policies regarding the collection, use, protection, and disclosure of personal data when you use our Sites. We are committed to ensuring that your data and privacy is protected. All information that may be requested from you for your use of the Sites will only be used in accordance with this privacy statement.

By using the Sites, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. The Store may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

A Summary of Data Collection and Use of Data

We use your data to provide you with service and products (such as fulfilling your order requests), and to improve our Sites (such as improving user experience and order fulfillment experiences or improving site performance so that your use of the Sites is the best we can provide).

We may collect the following information:

  • First and last name
  • Contact information, including email address, shipping and billing addresses, and phone number
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers
  • Cookies (more information regarding our use of cookies may be found below)

We use this information we gather to provide you with a better service and to better understand the needs and preferences of our customers. Some of the following are ways in which we may use your information:

  • Delivery of goods
  • Internal record keeping
  • To improve our products and services
  • To provide you with promotions, special offers, or other educational or interesting information which we think you may wish to receive using the contact information given
  • To customize the website according to your interests

Security

We are fully committed to ensuring that your information is secure at all times. In order to protect your information and to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

However, while the security of your data is important to us, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Types of Data Collected

Personal Data: While using our Sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage Data. This is information regarding how the Sites are accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), location of access, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. In addition, Usage Data may include the actions you take including the types of products you view and purchase. The purpose of this collection is to improve the experience of our users.

Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Sites and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Sites. If you do not accept cookies, you may not be able to use some portions of our Sites. You may learn more about Cookies below.

The Use of Collected Data

MeCBD and subsidiaries may use the collected data for various purposes. These include (but may not be limited to) the following:

  • To provide and maintain our Sites
  • To notify you about changes to our Sites
  • To allow you to participate in the use of our Sites when you choose to do so
  • To provide customer support
  • To analyze ways that we can improve our Sites
  • To monitor the usage of our Sites
  • To detect, prevent and address technical issues
  • To detect, prevent, and address unauthorized use of the site, or use that violates our Terms and Conditions
  • To provide you with news, special offers and general information about other goods, services, and events (unless you opt-out of such communication)

Your Rights Regarding Privacy and Personal Data

You can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed as to the type of Personal Data we hold about you and/or if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You also have the right to data portability. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Please remember that, as outlined in our Terms and Conditions, all submissions (excluding personal data as outlined above) is the sole property of MeCBD. This includes comments, reviews, testimonials, and all other forms of submission. For further information regarding this, review our Terms and Conditions.

Data Retention

MeCBD will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

MeCBD will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it here. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

Data Disclosure

If MeCBD is required by law to disclose your Personal Data, or is required to do so in response to valid requests from public authorities (e.g. a court or a government agency), we will do so. We will disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of MeCBD and any of its subsidiaries
  • To prevent or investigate possible wrongdoing in connection with the Sites
  • To protect the personal safety of users of the Sites or the public
  • To protect against legal liability

Service Providers

We may employ third party companies and individuals to facilitate the use of our Sites (“Service Providers”), to provide the Sites on our behalf, to perform services related to our Sites, or to assist us in analyzing how our Sites are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

One such third party is Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Sites.

This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Sites available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/[1] [2] 

Payment Processors

We use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Websites

Our Sites may contain links to other websites. Should you use one of these links to leave our site, you are entering a new site over which we have no control. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Minor’s Privacy

Our Sites do not address anyone under the age of 18 (“Minors”) and all minors are restricted from the use of our Sites unless under the direct consent of a guardian or parent who is of legal age and may legally use the site.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Tracking and Cookies

A cookie is a small file that requests permission to be placed on your computer’s hard drive. If you agree, the file is added and the cookie will help your interactions between your browser and the website you are visiting. For example, a cookie will cache pages and sites you have visited before to improve page load time when you next visit.

Cookies allow web applications to respond uniquely to you, by tailoring operations to your needs, likes, and dislikes. It does this by gathering and remembering information about your preferences.

For MeCBD, cookies provide us with information regarding which pages are being used, how often, and for what duration. This helps us to analyze our website data so that we can improve the experiences of our users on our Sites. This data is used only for statistical and informational purposes for the Sites.

A cookie does NOT give us access to your computer or to any information about you than that which you choose to share with us by accepting or declining cookies. Please note, most web browsers automatically accept cookies. In order to allow the ability to decline cookies, you may need to modify your browser settings. Declining cookies may prevent you from taking full advantage of the website.

Examples of these cookies are as follows:

  • FORM_KEY: Stores randomly generated key used to prevent forged requests.
  • PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history, if you have asked for this.
  • PHPSESSID: Your session ID on the server.
  • STORE: The store view or language you have selected.
  • MAGE-CACHE-SESSID:  Facilitates caching of content on the browser to make pages load faster.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the “effective date” at the top of this Privacy Policy when new policies are implemented. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact MeCBD

If you have any questions about this Privacy Policy, please contact us by emailing us at support@mecbd.com

Term Definitions

PERSONAL DATA: Personal Data means data about an individual gathered from the use of the Sites.

USAGE DATA: Usage Data is data collected automatically either generated by the use of the Sites or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES: Cookies are small pieces of data stored on a User’s device.

DATA CONTROLLER: Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSOR (OR SERVICE PROVIDERS): Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT: Data Subject is any living individual who is the subject of Personal Data.

USER: The User is the individual using our Sites. The User corresponds to the Data Subject, who is the subject of Personal Data.

INFORMATION COLLECTION AND USE: We collect several different types of information for various purposes to provide and improve our Service to you.

Returns Contact Information

We offer a full purchase refund within 30 days of the initial order date.

I have been so pleased with all the products I’ve purchased from MeCBD! I love their Full Spectrum oil (very mild flavor!), and my skincare routine has been absolutely revolutionized. When I contacted their team with a few questions, their response was prompt and friendly. Easy ordering, fast delivery, great staff. Love!

Rynn Jacobson

For value, it’s just really hard to beat MeCBD. They don’t cut corners on quality or testing and, with free shipping and a solid 30-day return policy, this is CBD for the masses.

Peter Brooks

Follow @me.CBD #mecbd

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